Candle Care & Safety Tips

WICK candles are handcrafted using only the finest ingredients. Our perfume-grade fragrance & natural soy-coconut wax blend ensures a clean, even burn and robust fragrance throw. 

Follow these simple rules to maximise scented candle performance & burn time: 

The first burn is key. Ensure that the liquid wax pool reaches all edges of the vessel on the first burn. Multiple short burns will create tunneling around the wick/s, reducing the lifetime of your candle. Aim for 2-4 hours depending on candle size & room temperature. Let your eye be the guide.

    On subsequent burns, never exceed 4 hours of burn time. Always allow wax to cool & solidify completely before relighting. Keep out of draughts when lit.
      Trim your wicks to approximately 0.5 cm before each burn. This will reduce sooting and ensure an even wax pool.  Remove foreign debris and wick trimmings before lighting. 
        Once there's only 1cm of wax left, it's time to blow out your candle for good. Our vessels are all re-usable, so re-purpose, or bring back for refill at our Cape Town studio. 
          Keep it safe. Remove all outer packaging before lighting. Place on a heat resistant surface, away from draughts and flammable material. Always burn candle within sight. Keep away from children & animals. Never move a lit candle. Snuff, do not blow out a burning candle. Do not exceed 4 hours of burn time. Do not burn the last 1cm of wax. Trim wicks to avoid sooting & overheating.
          We have created a range of minimalist candle care accessories & coasters that embody functional style. Explore the WICK candle accessories online here.

          Have a burning candle question? Here's more info.

          1. How long do your candles last?

          The estimated burn for each candle is listed on the bottom of each product page. Our signature wax blend & carefully selected wicks offer a generous burn time, when the candles are used correctly. Trim wicks, stick to burn time limits & keep out of draughts for best results. 

          2. How strong is the scent in your candles?

          The short answer is: strong. The longer answer needs more explanation.

          1. We load our candles with maximum fine fragrance oil. Our natural wax blend is also optimised for scent throw. As far as natural wax candles go, we're confident these are some if the best scented candles you'll find. 

          2. The larger the candle, the stronger the scent throw. Larger candles will produce more heat & give off scent that fills a larger surrounding area. Our large candle will therefore produce far more scent throw than a smaller votive. An even burn created by correctly selected wicks also ensures better scent throw.

          3. Give the candle some time. Burning a scented candle in short spurts will not yield much scent (it will also create tunneling & reduce the overall lifespan of the candle). In order for the fragrance oil to diffuse into the air, the wax pool needs to liquify and become hot enough to release a fine steam, carrying fragrance particles into the surrounding area. This means 2-4 hour burn times for best results. Never burn for longer than 4 hours. 

          4. The space you are burning in will make a big difference to scent. A larger, open plan space will require more scent than a small, closed in space for the scent to be easily discernible.

          5. Scent fatigue is a real thing. Once you become accustom to a scent in your space, it may become less & less obvious over time. Burning an alternative scent & switching it up will reduce fatigue. Getting some fresh air in another space will also help.


          3. Do you offer candle refills?

          Yes, we do. We offer half price refills on any WICK candle from our studio in Cape Town. More details are available online here. 


          4. My new candle has an uneven white film on the surface. What is this?

          This is called frosting. It's a sign of a natural soy wax candle. While it might look a little different, it has no effect whatsoever on the performance of the candle. It will disappear as soon as the wax starts melting. You'll notice this happen more in colder months as it's a natural, unavoidable reaction to temperature change, particularly with pure soy wax.


          4. My new candle looks uneven in the glass. What's going on?

          Again, this is a natural reaction of wax and is called a "wet spot". It's basically just a little contraction of the wax in response to temperature changes. While it might leave a visible patch against the glass, it's very minor and will not affect the performance of a candle. It occurs less in warmer months & can improve once burning.