Candle Care & Safety

Follow these guidelines to maximise scented candle performance & burn time: 


Burn for 3-4 hours at a time to maintain an even wax pool, achieve optimal scent throw and avoid tunneling. Centre the wick after each burn whilst the wax is still pliable. Allow wax to cool and solidify completely before burning again. Trim wicks to approximately 0.5 cm and remove foreign debris and wick trimmings before relighting. This will reduce sooting & improve overall burn time.


    Remove all outer packaging before lighting. Place on a heat resistant surface, away from draughts and flammable material. Always burn candle within sight. Keep away from children & animals. Never move a lit candle. Snuff, do not blow out a burning candle. Do not exceed 4 hours of burn time. Do not burn the last 1cm of wax. Trim wicks to avoid sooting & overheating.



    1. How long do your candles last?

    The estimated burn for each candle is listed on the bottom of each product page. Our signature wax blend and carefully selected wicks offer a generous burn time when the candles are used correctly. Trim & centre wicks, stick to burn time limits & keep out of draughts for best results. 

    2. How strong is the scent in your candles?

    The short answer is: strong. The longer answer needs more explanation.

    - We load our candles with maximum fine fragrance oil. Our proprietary wax blend & wick selection ate also optimised for scent throw. 

    - The larger the candle, the stronger the scent throw. Larger candles will produce more heat & give off scent that fills a larger surrounding area. 

    - Give the candle some time. Burning a scented candle in short spurts (an hour or less) will not yield much scent. It will also create tunnelling & reduce the overall lifespan of the candle. In order for the fragrance oil to diffuse into the air, the wax pool needs to liquify and become hot enough to release a fine steam, carrying fragrance particles into the surrounding area. This means 2-4 hour burn times for best results. Scent will be optimal around the 1.5 - 2 hour mark.

    - The space you are burning in will make a big difference to scent. A larger, open plan space will require more scent than a small, closed in space.

    -  Scent fatigue is a real thing. Once you become accustom to a scent in your space, it may become less obvious over time. Burning an alternative scent & switching it up will reduce fatigue. Getting some fresh air will also help.

    3. Do you offer candle refills?

    Yes, we do. We offer solid refill inserts for WICK glass & crystal candles. Shop candle refills online here.

    4. My new candle has an uneven white film on the surface. What is this?

    This is called frosting & it's a common occurrence with natural wax. While it might look a little different, it has no effect whatsoever on the performance of the candle. It will disappear once the wax starts melting. You'll notice this happen more in colder months as a natural reaction to temperature change.

    5. My new candle looks uneven in the glass. What's going on?

    Again, this is a natural reaction of wax to temperature change. We call this a "wet spot". While it might leave a visible patch against the glass, it's very minor and will not affect the performance of a candle. It occurs less in warmer months & can improve or correct once burning.